Category Archives: Customer Experience

A Boomer talks about her service industry career

Posted on May 31, 2011 by Boomups

  I received this email on Friday from a 58-year-old Boomer woman who just retired from FedEx. It is a very interesting (and moving) read. I recommend that you take a moment to read it…and think about what it means … Continue reading →

Posted in Baby Boomers, Customer Experience, Employee Accountability, Gen X, Gen Y, Millenials | 1 Comment

Content and Context

Posted on May 27, 2011 by Boomups

I have on my dining room table a large bowl of cherries. The bowl is large and made of clear crystal. The cherries are from Trisha’s orchard, down the road from my house.  The cherries are the content. The bowl … Continue reading →

Posted in Customer Experience, Leadership, Retirement, Succession Planning, Work Styles | Tagged | 1 Comment

A Radio Interview with Tom about Boom_Ups

Posted on May 25, 2011 by Boomups

I was interviewed about Boom_Ups by the Canadian radio show, The Customer Experience Show. The interview is available on their website or you can listen below. Please have a listen … it’s a good overview of my latest thoughts on Boom_Ups. You … Continue reading →

Posted in Business Models, Customer Experience, Knowledge transfer, Motivation, Work Styles | Tagged , | Leave a comment

Boom_Ups and the Dogs and Cats of Customer Experience

Posted on May 16, 2011 by Boomups

Friday I was privileged to be interviewed by  the Customer Experience Show, a Canadian Internet Radio business show. As you might expect, we were discussing generational differences and how they affect customer experience. After being pressed a couple of times … Continue reading →

Posted in Customer Experience, Uncategorized | Tagged , , | 5 Comments